Returns & Exchanges

At Hatkay, we want you to be completely satisfied with your purchase, which is why we offer a flexible 7-day return and exchange policy on all eligible fashion items. If your outfit doesn't fit perfectly or meet your expectations, we are here to help you find the right style.

1

Initiate Request

Log in to your Hatkay account and navigate to the 'My Orders' section to select the item you wish to return or exchange within 7 days of delivery.

2

Quality Inspection

Ensure the garment is unworn, unwashed, and still has all original tags attached in its original packaging to qualify for a successful return.

3

Package Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the return parcel.

4

Refund Processing

After the item reaches our warehouse and passes quality checks, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing